Client Satisfaction

Making people-centred care a priority.

In order for us to continue providing high quality, effective and people-centred care, understanding client satisfaction is fundamental. We invite you to share your experience with us.

Take the 2020-21 Client Satisfaction Survey

Family physician holding hands with newborn baby as mother smiles at the infant

What our patients are saying

A client satisfaction survey conducted between April 2016 and March 2017 revealed:

  • 90% of respondents felt that GBACHC staff always/often treated them with dignity and respect, and were sensitive to their needs.
  • 95% of respondents felt that they were always/often given the opportunity to ask questions about a recommended treatment
  • 90% of respondents felt that they were always/often spent enough time on
  • 88% of respondents felt very satisfied with the care they received at GBACHC
  • 98% of respondents always/often felt comfortable and welcomed at GBACHC

Read the full survey summary