COVID Cold & Flu Information

Call your primary care provider (family doctor or nurse practitioner) first if you or your child have the symptoms above and feel you need medical care.

Your primary care provider will give you advice about what to do next. This may include:

• Caring for yourself or your child at home
• Seeing your primary care provider either virtually or in-person
• Going to a clinical assessment centre

Consider visiting a COVID, Cold, and Flu Care Clinic if:

• You do not have a primary care provider
• Your symptoms or your child’s symptoms are getting worse or are not improving, and you feel that you need medical care
• You have been told by any health professional to go to a CCFCC
• You are at high risk of getting very sick from COVID-19 and you qualify for COVID-19 testing and treatment

You can also consider contacting Health Connect Ontario or a walk-in clinic.  At Health Connect Ontario, you can get advice from a nurse at any time of day by calling 811 or by online chat at ontario.ca/HealthConnectOntario.

You might also find this tip sheet made by family doctors helpful.  It provides tips on deciding when to seek care for a child with respiratory illness and how to support your child at home.

Call your primary care provider (family doctor or nurse practitioner) first if you or your child have the symptoms above and feel you need medical care.

If you or your child develop severe symptoms, call 911 or go to the emergency department. 

For adults, severe symptoms include:

• Shortness of breath
• Chest pain
• Loss of consciousness
• Confusion

• Working hard or straining to breathe – for example, the lower chest is moving in more than normal when the child breathes, the child is grunting, or the child’s nostrils are flaring
• Bluish skin
• Unable to breastfeed or drink
• Very sleepy or difficult to wake
• Peeing less than usual
• Fever with rash
• Seizures or convulsions
• Fever in an infant younger than 3 months

If you are worried your child is seriously ill, call 911 or go to the emergency department.