Patient/Client Rights and Responsibilities

Respecting the rights and responsibilities of all patients/clients.

The Grand Bend Area Community Health Centre is committed to providing responsible and compassionate care, programs, and services that respect the rights and responsibilities of patient/clients.

Each individual has the right:

  • To be treated with dignity, courtesy and respect in a manner that fully recognizes their dignity and individuality without discrimination.
  • To privacy and confidentiality in all matters.
  • To be treated in a safe and secure environment.
  • To know who is responsible for their care and who is providing their treatment.
  • To be informed of their medical condition, treatment and proposed course of treatment.
  • To participate in making any decision and in obtaining another opinion in any aspect of their care.

  • To give or refuse consent to treatment, including medications, and to be informed of the possible outcomes of giving or refusing consent.
  • To have a designate in place to receive information concerning patient/client care.
  • To have access to the information retained in their patient/client file, except when it is reasonable to believe that such access would result in a substantial risk to the physical, mental or emotional health of the patient/client or harm a third party.
  • To be aware of the procedures for initiating a complaint

Patient arm using a blood-pressure machine

Each individual has responsibilities:

  • To keep appointments to the best of their ability or cancel them in a timely fashion (24-hours notice is preferred.)
  • To arrive 10 minutes before a scheduled appointment with their health card and forms ready for registration.
  • To follow mutually agreed upon treatment plans.
  • To let their health care provider (physician, nurse practitioner, social worker, therapist) know if they are no longer following treatment plans.
  • To share important information necessary for care including the use of outside health care providers.

  • To follow community group guidelines developed for healthy group interactions.
  • To refrain from intoxication or from being under the influence of any prohibited substance(s) when visiting the GBACHC.
  • To respect the professional relationship with GBACHC health care providers and program leaders.
  • To be rostered to only one primary care provider at a time.
  • To behave in a respectful and non-threatening manner towards staff and other patients/clients of the GBACHC whether on the phone or in person.