Patient/Client Rights and Responsibilities
Respecting the rights and responsibilities of all patients/clients.
The Grand Bend Area Community Health Centre is committed to providing responsible and compassionate care, programs, and services that respect the rights and responsibilities of patient/clients.
Each individual has the right:
- To be treated with dignity, courtesy and respect in a manner that fully recognizes their dignity and individuality without discrimination.
- To privacy and confidentiality in all matters.
- To be treated in a safe and secure environment.
- To know who is responsible for their care and who is providing their treatment.
- To be informed of their medical condition, treatment and proposed course of treatment.
- To participate in making any decision and in obtaining another opinion in any aspect of their care.
- To give or refuse consent to treatment, including medications, and to be informed of the possible outcomes of giving or refusing consent.
- To have a designate in place to receive information concerning patient/client care.
- To have access to the information retained in their patient/client file, except when it is reasonable to believe that such access would result in a substantial risk to the physical, mental or emotional health of the patient/client or harm a third party.
- To be aware of the procedures for initiating a complaint
Each individual has responsibilities:
- To keep appointments to the best of their ability or cancel them in a timely fashion (24-hours notice is preferred.)
- To arrive 10 minutes before a scheduled appointment with their health card and forms ready for registration.
- To follow mutually agreed upon treatment plans.
- To let their health care provider (physician, nurse practitioner, social worker, therapist) know if they are no longer following treatment plans.
- To share important information necessary for care including the use of outside health care providers.
- To follow community group guidelines developed for healthy group interactions.
- To refrain from intoxication or from being under the influence of any prohibited substance(s) when visiting the GBACHC.
- To respect the professional relationship with GBACHC health care providers and program leaders.
- To be rostered to only one primary care provider at a time.
- To behave in a respectful and non-threatening manner towards staff and other patients/clients of the GBACHC whether on the phone or in person.