Patient/Client Rights and Responsibilities
The Grand Bend Area Community Health Centre is committed to providing responsible and compassionate care, programs, and services that respect the rights and responsibilities of patient/clients.
Each individual has the right:
To be treated with dignity, courtesy and respect in a manner that fully recognizes their dignity and individuality without discrimination.
To privacy and confidentiality in all matters.
To be treated in a safe and secure environment
To know who is responsible for their care and who is providing their treatment.
To be informed of their medical condition, treatment and proposed course of treatment.
To participate in making any decision and in obtaining another opinion in any aspect of their care.
To give or refuse consent to treatment, including medications, and to be informed of the possible outcomes of giving or refusing consent.
To have a designate in place to receive information concerning patient/client care.
To have access to the information retained in their patient/client file, except when it is reasonable to believe that such access would result in a substantial risk to the physical, mental or emotional health of the patient/client or harm a third party.
To be aware of the procedures for initiating a complaint.
Each individual has the responsibility:
To keep appointments to the best of their ability or cancel them in a timely fashion (24-hours notice is preferred.)
To arrive 10 minutes before a scheduled appointment with their health card and forms ready for registration.
To follow mutually agreed upon treatment plans.
To let their health care provider (physician, nurse practitioner, social worker, therapist) know if they are no longer following treatment plans.
To share important information necessary for care including the use of outside health care providers.
To follow community group guidelines developed for healthy group interactions.
To refrain from intoxication or from being under the influence of any prohibited substance(s) when visiting the GBACHC.
To respect the professional relationship with GBACHC health care providers and program leaders.
To be rostered to only one primary care provider at a time.
To behave in a respectful and non-threatening manner towards staff and other patients/clients of the GBACHC whether on the phone or in person.
Do you have a concern?
You can do something about it.
The GBACHC is committed to providing excellent, people-centred care to all of our patients. If you have feedback or have a concern about the care you or someone else is receiving, we want to know.
We encourage you to share your feedback or concern with your service provider first to get a fast and sustainable outcome. If you are not satisfied or are not able to resolve your concern with your service provider, please contact our Client Relations Department.
Making people-centred care a priority. In order for us to continue providing high quality, effective and people-centred care, understanding client satisfaction is fundamental. We invite you to share your experience with us.
What our patients/clients are saying:
- 89% of patients/clients received an appointment on the date they wanted
- 62% of patients/clients would consider virtual care in the future
- 99% of patients/clients would recommend the GBACHC’s services