Patient/Client Rights and Responsibilities

The Grand Bend Area Community Health Centre is committed to providing responsible and compassionate care, programs, and services that respect the rights and responsibilities of patient/clients.

Each individual has the right:

Each individual has the responsibility:

Patient/Client Relations

Do you have a concern?
You can do something about it.

The GBACHC is committed to providing excellent, people-centred care to all of our patients. If you have feedback or have a concern about the care you or someone else is receiving, we want to know.

We encourage you to share your feedback or concern with your service provider first to get a fast and sustainable outcome. If you are not satisfied or are not able to resolve your concern with your service provider, please contact our Client Relations Department.

How to Provide Feedback or Complaint

Call: 519-238-2362 x 283
Email: clientrelations@gbchc.com
Mail: Box 1269, Grand Bend, ON N0M 1T0

Learn more about our Client Relations Policy and Client Relations Handout.

Download our Client Relations Feedback Form.

Provide Feedback

Patient-Client Satisfaction

Making people-centred care a priority. In order for us to continue providing high quality, effective and people-centred care, understanding client satisfaction is fundamental. We invite you to share your experience with us.

Patient Client Satisfaction Survey

What our patients/clients are saying:

  • 89% of patients/clients received an appointment on the date they wanted
  • 62% of patients/clients would consider virtual care in the future
  • 99% of patients/clients would recommend the GBACHC’s services
Read The Full Summary