Patient/Client Rights and Responsibilities

The Grand Bend Area Community Health Centre is committed to providing responsible and compassionate care, programs, and services that respect the rights and responsibilities of patient/clients.

Each individual has the right:

Each individual has the responsibility:

Patient/Client Relations

Do you have a concern?
You can do something about it.

The GBACHC is committed to providing excellent, people-centred care to all patients/clients.

Patients/Clients are encouraged to share feedback or concerns with their service provider first to get a fast and suitable outcome. If a concern cannot be resolved with a service provider, please complete the Feedback form below. Complaints are followed up with a confidential internal investigation.

How to Provide Feedback or Complaint

Call: 519-238-2362 x 283
Mail: Box 1269, Grand Bend, ON N0M 1T0

Read the GBACHC Client Relations Policy here.

Provide Feedback

If patient/client feedback is a complaint, an internal confidential investigation will take place.

Patient/Client Satisfaction

Understanding patient/client satisfaction is fundamental for the GBACHC to continue to provide high quality, effective and people-centred care. Please share your experience by taking the Patient/Client Satisfaction Survey.

Patient/Client Satisfaction Survey

What patients/clients are saying:

  • 99% said the overall experience with reception staff was good to excellent
  • 98% said the overall sense of feeling welcomed and safe at the GBACHC was good to excellent
  • 98% said the overall experience accessing an appointment was good to excellent
  • 97% said their healthcare provider listened to their concerns and answered questions satisfactorily
  • 96% said their healthcare provider involved them in care and treatment decisions
  • 88% received an appointment in a timely manner when they were sick or concerned about their health
  • 84% felt comfortable and safe having a virtual appointment
  • 49% would be interested in receiving some aspects of care virtually (e.g., test results and prescription renewals) when the pandemic ends
See More 2021-22 Survey Results