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Patient/Client Rights and Responsibilities

The Grand Bend Area Community Health Centre is committed to providing responsible and compassionate care, programs, and services that respect the rights and responsibilities of patient/clients.

Each individual has the right:

Each individual has the responsibility:

Patient/Client Relations

Do you have a concern?
You can do something about it.

The GBACHC is committed to providing excellent, people-centred care to all patients/clients.

Patients/Clients are encouraged to share feedback or concerns with their service provider first to get a fast and suitable outcome. If a concern cannot be resolved with a service provider, please complete the Feedback form below. Complaints are followed up with a confidential internal investigation.

How to Provide Feedback or Complaint

Call: 519-238-2362 x 283
Mail: Box 1269, Grand Bend, ON N0M 1T0

Read the GBACHC Client Relations Policy here.

Provide Feedback

If patient/client feedback is a complaint, an internal confidential investigation will take place.

Patient/Client Satisfaction

Understanding patient/client satisfaction is fundamental for the GBACHC to continue to provide high quality, effective and people-centred care. Please share your experience by taking the Patient/Client Satisfaction Survey.

Patient/Client Satisfaction Survey

What patients/clients are saying:

  • 98% said their provider involved them in decisions about their care and treatment.
  • 96% said their overall experience and sense of being welcomed were good to excellent.
  • 90% said their provider was very good to excellent at listening to their concerns and answering their questions.
  • 89% who had a virtual appointment felt safe and comfortable with the experience.
  • 89% said they got an appointment in a timely manner the last time they were sick.
  • 65% said virtual appointments were more convenient and saved them time and money.
  • 64% reported coming to the GBACHC three or more times a year for care.
  • 47% said their stress level was moderate, while 18% said it was high or very high.
See More 2022-23 Survey Results