Patient/Client Rights and Responsibilities

The Grand Bend Area Community Health Centre is committed to providing responsible and compassionate care, programs, and services that respect the rights and responsibilities of patient/clients.

Each individual has the right:

Each individual has the responsibility:

Patient/Client Relations

Do you have a concern?
You can do something about it.

The GBACHC is committed to providing excellent, people-centred care to all patients/clients. If you have feedback or have a concern about the care you or someone else is receiving, please complete the feedback form.

We encourage you to share your feedback or concern with your service provider first to get a fast and sustainable outcome. If you are not satisfied or are not able to resolve your concern with your service provider, please contact our Client Relations Department.

How to Provide Feedback or Complaint

Call: 519-238-2362 x 283
Mail: Box 1269, Grand Bend, ON N0M 1T0

Read the GBACHC Client Relations Policy here.

Provide Feedback

Patient/Client Satisfaction

Understanding patient/client satisfaction is fundamental for the GBACHC to continue to provide high quality, effective and people-centred care. Please share your experience by taking the Patient/Client Satisfaction Survey.

Patient/Client Satisfaction Survey

What patients/clients are saying:

  • 99% said the overall experience with reception staff was good to excellent
  • 98% said the overall sense of feeling welcomed and safe at the GBACHC was good to excellent
  • 98% said the overall experience accessing an appointment was good to excellent
  • 97% said their healthcare provider listened to their concerns and answered questions satisfactorily
  • 96% said their healthcare provider involved them in care and treatment decisions
  • 88% received an appointment in a timely manner when they were sick or concerned about their health
  • 84% felt comfortable and safe having a virtual appointment
  • 49% would be interested in receiving some aspects of care virtually (e.g., test results and prescription renewals) when the pandemic ends
See More 2021-22 Survey Results