Protecting your Personal Health Information

Protecting Personal Health Information is important to the GBACHC. Learn more in the brochure below, which was developed by the Information and Privacy Commissioner of Ontario.

Your Health Information Your Privacy Brochure

Further, the GBACHC follows the Personal Health Information Protection Act, 2004 (PHIPA) and the organization’s privacy statement aligns with the privacy practices recommended by the Alliance For Healthier Communities.

Privacy Policy

Collection of your Personal Health Information

The Grand Bend Area Community Health Centre (GBACHC) is a Health Information Custodian as defined by the Personal Health Information Protection Act (PHIPA). Personal Health Information collected directly from you or from your substitute decision maker is stored in an electronic medical record in accordance with PHIPA.

Information collected includes:

  • Your name
  • Date of birth
  • Health card number
  • Address
  • Health history
  • Records of your visits and the care that you received

Occasionally, information about you is collected from other sources, if permitted by law. Such other sources could include hospitals, clinic and specialists.

Uses and disclosures of your Personal Health Information

The GBACHC may use and disclose your Personal Health Information to do the following:

  • Treat and care for you alongside the health care providers who are involved in your care including  hospitals, doctors, nurses, nurse practitioners, social workers, and specialists.
  • Enable you to participate in GBACHC programs and services.
  • Receive payment for your treatment and care from funding agencies, including OHIP, WSIB, and private insurers.
  • Inform funding agencies including Ontario Health West and the Ministry of Health for health system management purposes,
  • Guide the planning and administration of GBACHC services and operations.
  • Conduct quality improvement activities.
  • Ensure the GBACHC complies with legal and regulatory requirements.
  • Conduct research.
  • Fulfill other purposes permitted or required by law e.g., infectious disease reporting to Public Health.

Your Rights

You may request to access and correct your Personal Health Information, or to withdraw your consent for certain uses and disclosures by contacting the GBACHC privacy officer, Heather Klopp. Your withdrawal of consent may be subject to legal exceptions.

For any privacy and security questions or requests related to ConnectingOntario or eHealth Ontario contact: 1-866-250-1554.

Safeguarding your Personal Health Information

  • The GBACHC takes steps to protect your Personal Health Information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.
  • Audits and investigations are conducted to monitor and manage privacy compliance and to ensure your Personal Health Information is secure.
  • Steps are taken to ensure that those who perform services for the GBACHC protect your privacy and only use your information for the purposes you have consented to.
Learn More About The PHIPA